More David Lankes goodness

I went to ALA Midwinter last weekend and had the misfortune to miss David Lankes' talks in favor of more pertinent job-related discussion groups. Luckily for me, he's all about having a web presence:

Expect More: Our Most Important Conversation from R. David Lankes on Vimeo.

Go forth, listen, and think! I love hearing him repeatedly say "members" rather than "users." Oh, and here's a link to part two: Expect More: Our Most Important Conversation Part 2